FAQs

How long does it take for an order to arrive?

This depends on the product ordered.  Most items will arrive in about 3-5 days.  Some items are ordered directly from the manufacturer, to ensure freshness, but all orders are expected to be delivered within 5 days. If you're still not sure, just email us. We're happy to help.

 

Why have I not received any order confirmation details?

This may be because you accidentally entered the wrong email address. Throughout the process we send out multiple emails, including an order confirmation and a shipping notice.

If you believe you may have entered your email wrong please contact us and we will fix it for you.

I need some help to choose products, what should I do?

We offer Video or Telephone consultations with one of our experts. There is a £20 cost, which is redeemable against your purchase, so if you end up buying even a basic product, your consultation is free. To book a consultation, email harriet@heavenatnumber7.co.uk 

I can't see what I'm looking for, can I buy another item?

We are constantly reviewing the range we are offering, and evolving the shop in response to customer demand. If you have any suggestions or requests for us to list a particular item or brand, please email us info@heavenatnumber7.co.uk and we'll see what we can do.

What is your refund policy?

We offer a 100% Satisfaction Guarantee - Which means we will refund your money if you are for any reason not satisfied with your order. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

In the unlikely event that your order hasn't arrived within 3-5 days (due to lost mail, etc.) please contact us and we will issue a refund or resend your order. Refunds & returns will not be processed after 30 days. Thanks for understanding!

How do I contact you?

If you have any questions that are not on this FAQ page, please email us at info@heavenatnumber7.co.uk where we will promptly get back to you.